Purchasing | Payment | Product Policy
Purchasing, Food Handling, Payment, and Product Concern Policy
Purchasing, Food Handling, Payment, and Product Concern Policy
In Place: April 6, 2020
Last Updated: June 7, 2026
Learn about Cammaert Farms’ purchasing, reservation, payment, pickup, privacy, traceability, food handling, and product concern practices when buying bulk beef directly from the farm.
Cammaert Farms sells bulk Ontario beef directly from the farm, including quarter, side, and whole beef shares, subject to availability, finishing schedules, processor availability, and customer confirmation of order details.
By placing an order, paying a deposit, providing custom cutting instructions, accepting an invoice, or completing any payment, the customer agrees to this policy and to the terms posted on the Cammaert Farms website at the time of the transaction.
Nothing in this policy excludes, restricts, or waives any right, remedy, warranty, or protection that cannot be excluded by applicable law. If any provision of this policy is found to be invalid, unenforceable, or inconsistent with applicable law, that provision will be interpreted and applied only to the extent permitted by law, and the remainder of the policy will continue to apply.
Bulk beef orders are custom farm orders tied to a specific production cycle, processor scheduling, carcass allocation, and, where applicable, customer cutting instructions.
The customer understands and agrees that quarter, side, and whole beef orders are not ordinary retail grocery purchases. They involve advance production planning, processor coordination, biological variation, carcass-based pricing, and custom packaging outcomes that may not be reversible or resalable in the same form once the order advances through the production and processing timeline.
For that reason, deposits, payment deadlines, cancellation limits, inspection requirements, evidence preservation requirements, and claim verification requirements are material terms of the agreement.
Orders placed without the required deposit do not reserve inventory, a finishing period, processor space, or a butcher date. A reservation is only confirmed when the required deposit has been received and accepted by Cammaert Farms.
Deposits are applied toward the final purchase price unless expressly stated otherwise in writing. Deposits are generally non-refundable because they secure production planning, feeding, administration, scheduling, and processor coordination, and because those commitments may begin before final pickup or delivery.
A deposit does not give the customer the right to cancel without consequence after Cammaert Farms has committed inventory, scheduled processing, or incurred non-recoverable costs. Cammaert Farms may agree to a date transfer, reservation credit, or cancellation adjustment where circumstances reasonably permit, but no transfer, refund, or credit is guaranteed unless confirmed in writing by Cammaert Farms.
Where Cammaert Farms agrees to a cancellation, refund, credit, or other adjustment, Cammaert Farms may deduct reasonable non-recoverable costs actually incurred in relation to the order, to the extent permitted by law.
Final price for bulk beef is based on the applicable pricing model stated on the website or invoice, including hanging weight where that pricing method applies. Any estimate, projected total, expected freezer yield, or approximate cut count is provided for planning purposes only and is not a guaranteed final figure.
Bulk beef is a natural agricultural product. Carcass weight, packaged yield, marbling, fat cover, trim, steak count, roast size, colour, tenderness, and eating experience will vary due to normal biological and processing factors.
Differences between estimated and actual packaged yield, steak count, roast size, trim level, or distribution of cuts do not by themselves establish that the order was defective, misdescribed, or eligible for refund or replacement.
For bulk orders of sides of beef, cutting is performed according to the directions provided on the cut sheet. Quarter beef orders follow the standard cutting structure offered by Cammaert Farms, with only the options expressly made available at the time of ordering.
Standard steak thickness and roast sizes may be described on the website or in the FAQ for guidance, but final outcomes remain subject to carcass size, cut feasibility, and processor handling requirements.
If the customer does not provide required cutting instructions by the deadline communicated by Cammaert Farms, Cammaert Farms may authorize standard cutting instructions on the customer’s behalf, delay the order, cancel the order, or take another reasonable administrative step needed to complete the order.
Cammaert Farms is not responsible for customer dissatisfaction arising from unclear, late, inconsistent, impractical, unavailable, or unworkable cutting instructions.
The remaining balance is due before custom cutting instructions are released to the processor and, in all cases, before packaged product is released for pickup or delivery, unless Cammaert Farms has agreed in writing to alternate payment terms.
Failure to complete payment when due, or failure to respond to reasonable communications regarding payment, order confirmation, cutting instructions, pickup, or delivery, may result in delay, storage charges, cancellation, or treatment of the order as abandoned after reasonable notice.
Where permitted by law, the customer remains responsible for all amounts owing and for reasonable non-recoverable costs actually incurred in connection with the order, including payment processing fees, chargeback-related losses, processor coordination costs, storage, disposal, freight, collection costs, and other direct out-of-pocket losses.
Cammaert Farms accepts payment methods offered at the time of purchase, including online card payments processed through Square and, where offered, Interac e-Transfer, cash, or other approved methods.
Square manages card processing security and encryption in its own payment environment, and Cammaert Farms does not receive or store customer credit card numbers for Square-processed transactions.
Cammaert Farms retains only the customer and transaction information reasonably required for order administration, invoicing, communication, traceability, dispute response, legal compliance, and food safety follow-up.
Where payment is made by Interac e-Transfer and the transfer is successfully deposited to Cammaert Farms, the payment is treated as received for order administration purposes, subject to any non-waivable legal rights.
Customers must contact Cammaert Farms directly and provide a reasonable opportunity to investigate and respond before initiating a chargeback, payment reversal, or other external dispute relating to a bulk beef order.
A customer may not rely on an alleged foreign material, contamination, spoilage, thawing, leakage, packaging failure, or product integrity issue as a basis for chargeback, reversal, refund, or non-payment unless the concern was immediately reported by phone and the product and any alleged material were preserved exactly as found for reasonable investigation.
If a customer initiates a chargeback, payment reversal, or other dispute, Cammaert Farms may provide records reasonably required to respond, including invoices, receipts, order confirmations, website terms, communications, deposit records, cut sheet records, pickup or delivery confirmations, photographs, and business records showing that the order was reserved, prepared, processed, or made available as agreed.
A payment dispute does not, by itself, cancel the customer’s underlying contractual obligations, subject always to any rights or remedies required by law.
Cammaert Farms is responsible for the sale, reservation process, customer communication, invoicing, payment administration, traceability support, and coordination of the customer order.
Slaughter and processing activities performed inside the meat plant are carried out by a provincially licensed processor operating under applicable Ontario requirements.
Nothing in this policy makes the processor a direct contracting party with the customer unless expressly stated otherwise in writing. The processor may rely on instructions, confirmations, and authorizations provided by Cammaert Farms for the purpose of fulfilling the order.
Claims relating to scheduling, natural product variation, cutting outcomes within the selected instructions, pickup readiness, storage, and order administration should first be directed to Cammaert Farms. Nothing in this section limits any claim or complaint process that cannot be restricted by law.
Finished orders are typically picked up at the butcher unless another arrangement is confirmed in writing.
Once the product leaves the possession or control of Cammaert Farms or the processor, responsibility for transportation, storage, freezing, thawing, handling, and preservation of the product passes to the customer. No refund, replacement, credit, or other remedy is required for an alleged foreign material, contamination, spoilage, thawing, leakage, package damage, or integrity claim unless the customer immediately reports the concern by phone and preserves the product and alleged material exactly as found so the matter can be reasonably investigated, subject always to any rights or remedies that cannot be excluded by law.
The customer is responsible for prompt transportation, loading, unloading, maintaining safe temperatures, freezer capacity, proper refrigeration or freezing, safe storage, safe thawing, safe handling, and proper cooking after transfer.
Cammaert Farms and the processor are not responsible for thawing, refreezing issues, freezer burn, leakage, package damage, contamination, spoilage, cross-contamination, mishandling, deterioration, or loss occurring after the product leaves their possession or control, unless the available evidence reasonably supports that the issue more likely originated before transfer.
If shipping, third-party delivery, or customer-arranged transportation is used, the customer assumes the risks associated with delay, thawing, mishandling, temperature variation, physical damage, and loss once the order leaves the possession or control of Cammaert Farms or its authorized agent, subject to any non-waivable legal rights.
Customers are responsible for ensuring they have enough freezer capacity and appropriate transportation arrangements before pickup or delivery. Cammaert Farms is not responsible for losses arising from customer delay, insufficient freezer space, improper coolers, inadequate insulation, delayed travel, or failure to maintain the product in a properly frozen or refrigerated condition after transfer.
Where product is ready but pickup, delivery, or acceptance is delayed by the customer, reasonable storage fees may be charged and Cammaert Farms may take reasonable steps necessary to protect freezer capacity, food safety, business operations, and available processor space.
Products sold by Cammaert Farms are processed through a provincially licensed meat plant operating under applicable Ontario requirements.
Cammaert Farms and the processor work to follow applicable food safety, sanitation, handling, packaging, and traceability standards. However, no food product can be represented as entirely free from all risk, and no guarantee is made that food will remain wholesome after pickup, delivery, or transfer if it is not properly transported, stored, handled, thawed, or cooked by the customer.
Once the product leaves the possession or control of Cammaert Farms or the processor, responsibility for transportation, storage, freezing, thawing, handling, and preservation passes to the customer, and any later allegation of contamination, spoilage, unsafe packaging, thawing, or integrity failure must be promptly reported by phone and supported by preserved evidence.
Cammaert Farms does not guarantee individual taste preference, eating quality preference, exact trim preference, or any personal expectation not expressly included as an agreed product specification.
All beef sales are final except where required by law or where Cammaert Farms confirms a verified product concern affecting food safety or product integrity under this policy.
For the purpose of this policy, foreign material means an unintended physical contaminant not reasonably expected to be present in the product as sold. Some natural product characteristics, including occasional bone presence or small bone fragments associated with butchered meat, may occur depending on the cut and processing method and will be assessed case by case.
Claims based only on preference change, over-ordering, freezer capacity, meal planning changes, expected yield, trim preference, steak count, roast size, cooking results, or dissatisfaction with natural variation are not verified product concerns and do not by themselves create a right to refund, return, replacement, or chargeback.
No refund, replacement, credit, or other remedy is required for an alleged foreign material, contamination, spoilage, thawing, leakage, packaging failure, or integrity claim unless the customer immediately reports the concern by phone and preserves the product and alleged material exactly as found so the matter can be reasonably investigated, subject always to any rights or remedies that cannot be excluded by law.
If a customer believes that any product may contain metal, glass, plastic, wood, stone, or any other alleged foreign material, or if there is any concern about contamination, spoilage, unsafe packaging, thawing, leakage, or product integrity, the customer must immediately stop using the product and must contact Angela at 519-673-9346 right away for direction and next steps, including outside normal business hours where urgent food safety concerns are involved.
Customers must not use email as the primary first notice for urgent food safety or foreign material concerns. Immediate phone contact is required so that prompt instructions can be given to protect food safety, preserve evidence, and support investigation.
The customer must preserve the product, packaging, labels, invoice, lot or package markings, storage details, and any alleged foreign material exactly as found. Do not discard, wash, separate, trim, cook, thaw intentionally, repackage, or otherwise alter the affected product or suspected material unless specifically instructed to do so.
Failure to contact Cammaert Farms immediately by phone, or failure to preserve the product and alleged material exactly as found, may prevent fair investigation and may result in denial of the claim, subject always to any rights or remedies that cannot be excluded by law.
Any allegation of foreign material, contamination, unsafe packaging, spoilage, thawing, or similar concern will be reviewed by Cammaert Farms in consultation with the processor and any other party Cammaert Farms considers appropriate, including an insurer, legal advisor, regulator, laboratory, or food safety authority where needed.
No admission of fault is made by Cammaert Farms or the processor merely because a complaint is received, investigated, or discussed. A complaint will only be considered verified where the available evidence reasonably supports the conclusion that the issue more likely originated before the product left the possession or control of Cammaert Farms or the processor.
Because Cammaert Farms and the processor no longer control the product after transfer, any claim first raised after pickup or delivery will be assessed based on the preserved product, packaging, records, storage history, and any inspection findings.
Cammaert Farms and the processor reserve the right to inspect the product, the packaging, the alleged material, the storage history, and related records before determining whether any remedy is appropriate. No refund, replacement, credit, or other remedy is required where the claim cannot be reasonably verified, subject always to any rights or remedies that cannot be excluded by law.
No product may be returned without prior authorization from Cammaert Farms. Unauthorized returns may be refused.
No return, refund, replacement, credit, or adjustment is available for any post-transfer allegation of foreign material, contamination, spoilage, thawing, leakage, packaging failure, or product integrity concern unless the customer has immediately reported the concern by phone and preserved the product and alleged material exactly as found for reasonable investigation, subject always to any rights or remedies that cannot be excluded by law.
If the product, packaging, labels, invoice, alleged material, or other relevant evidence is discarded, lost, altered, repackaged, partially consumed, incompletely documented, or not preserved in a condition that allows fair inspection, Cammaert Farms may deny the claim in full, subject always to any rights or remedies that cannot be excluded by law.
Where Cammaert Farms confirms a verified product concern, Cammaert Farms may provide a replacement, store credit, partial credit, partial refund, or another reasonable adjustment based on the nature of the problem, the condition of the product, the evidence available, and the extent of any proven loss.
Any approved refund or credit may be reduced by reasonable non-recoverable costs actually incurred, to the extent permitted by law, except where the adjustment results from a verified food safety or integrity issue attributable to Cammaert Farms before transfer.
Approved refunds, if any, will be processed within a commercially reasonable time after review is complete and the required supporting information has been received, subject to any timelines required by law.
Cammaert Farms maintains order, customer, payment, and transaction records reasonably required for business operations, product identification, traceability, and food safety follow-up.
The customer agrees to cooperate in any product concern review by providing invoice details, package labels, date or lot information, storage history, pickup or delivery details, photographs, and any other information reasonably requested to assess the matter.
Failure to cooperate, preserve evidence, or follow reporting instructions may result in denial of the claim, subject always to any rights or remedies that cannot be excluded by law.
Cammaert Farms may place related product on hold, consult the processor, notify affected customers, cooperate with insurers, lawyers, or regulators, and take any other reasonable action necessary to investigate, contain, or respond to a possible food safety issue.
Cammaert Farms collects only the information reasonably required to process orders, communicate with customers, prepare invoices, complete payment, maintain records, support traceability, respond to disputes, and address food safety concerns.
Customer information is not sold. It may be disclosed where reasonably necessary to process payment, complete the order, support the processor relationship, respond to a complaint, challenge a chargeback, comply with legal or regulatory obligations, protect legal rights, or support an insurance, recall, food safety, or enforcement matter.
Questions about this policy, orders, deposits, payment, privacy, or food safety concerns may be directed to Cammaert Farms.
For urgent food safety, foreign material, contamination, spoilage, thawing, leakage, or product integrity concerns, customers must immediately call Angela at 519-673-9346 for direction and next steps, including outside normal business hours where urgent food safety concerns are involved.
Cammaert Farms
Angela Cammaert
25756 Argyle Line
West Lorne, ON N0L 2P0
Phone: 519-673-9346
Email: sales@cammaertfarms.ca
Website: https://www.cammaertfarms.ca/
Cammaert Farms may revise, suspend, or update this policy by posting an updated version on its website, except where notice is required by law.